Terms & conditions

1Scope of services

Belvedere Cleans provides residential and commercial cleaning services as agreed upon prior to service. Any work outside the agreed scope may result in additional charges.

2Estimates & pricing adjustments

All quotes are estimates based on information provided by the client. Final pricing may be adjusted if the condition, size or scope differs from what was originally represented. Belvedere reserves the right to revise pricing on-site before or during service.

3Payment terms

Payment is required prior to the scheduled service unless otherwise agreed in writing. For larger or commercial jobs, deposits may be required and are non-refundable once the job is confirmed.

All pricing is based on the information provided at the time of booking. If the actual condition, size or scope of work differs from what was initially described, additional charges may apply. Any changes will be communicated before or during the service.

4Cancellation & refund policy

• Cancellations made 48 hours or more in advance are eligible for a full refund.
• Cancellations made within 24 hours of the scheduled service will incur a $75 cancellation fee.
• Failure to provide access to the property (lockout) may result in a full or partial charge.

5Access & utilities

The client must provide access to the property and ensure running water, electricity and a safe working environment. Belvedere is not responsible for delays caused by lack of access or utilities.

6Condition of property & additional charges

If the property requires significantly more time or effort due to excessive dirt, buildup or post-construction conditions not disclosed in advance, additional charges may apply or service may be rescheduled.

7Satisfaction policy

Any concerns must be reported within 24 hours of service. Belvedere will make reasonable efforts to address issues reported within this timeframe. No refunds are guaranteed.

8Liability limitations

Belvedere Cleans is not liable for:

• Pre-existing damage or wear and tear.
• Damage due to improper installation of items, such as loose fixtures or unsecured shelves.
• Damage to fragile, delicate or high-value items not disclosed prior to service.
• Normal deterioration of surfaces, such as aged flooring or worn materials.

9Breakage & damage claims

Any damage claims must be reported within 24 hours of service. Claims reported after this period may not be considered.

10Hazardous conditions

Belvedere reserves the right to refuse or discontinue service in environments that are unsafe, hazardous or pose a health risk, including biohazards, mould, pests or excessive debris.

11Personal property

Clients are responsible for securing valuables, fragile items and important belongings prior to service. Belvedere is not responsible for loss or damage to unsecured items.

12Pets

Clients must ensure pets are secured and do not interfere with the cleaning process.

13Right to refuse service

Belvedere Cleans reserves the right to refuse or terminate service at its discretion, including but not limited to unsafe conditions, inappropriate behaviour or misrepresentation of the job.

14Independent contractor status

Belvedere Cleans operates as an independent contractor and is not responsible for any indirect, incidental or consequential damages.

15Limitation of liability

In all cases, Belvedere Cleaning’s total liability shall not exceed the total amount paid for the service provided.

16Changes to terms

Belvedere Cleans reserves the right to update these Terms and Conditions at any time. Continued use of services constitutes acceptance of these terms.