Question 1

What types of cleaning do you provide?

Accepted Answer

We provide regular commercial and residential cleaning, deep and periodic cleans, windows and exteriors, carpets and upholstery, washroom services, infection control and post-construction cleaning.

Question 2

Can you build a service around our site?

Accepted Answer

Yes. We survey the premises and create a written specification around your rooms, occupancy, opening hours, risks and required frequencies.

Question 3

Do you supply cleaning products and equipment?

Accepted Answer

Yes. We can provide the equipment, colour-coded materials, consumables and approved products required by the agreed specification.

Question 4

Do you charge for a survey or quote?

Accepted Answer

No. Site surveys and written quotes are free and carry no obligation.

Question 5

How is the price calculated?

Accepted Answer

Pricing reflects the size and use of the site, cleaning frequency, staffing time, access, required equipment and any specialist controls.

Question 6

Are there hidden charges?

Accepted Answer

No. Your written proposal explains what is included, the agreed frequency and any optional work before you approve it.

Question 7

How do contract customers pay?

Accepted Answer

Contract billing arrangements are agreed during setup. Multi-site clients can receive consolidated reporting and invoicing.

Question 8

Can you clean outside working hours?

Accepted Answer

Yes. We regularly work early mornings, evenings, overnight and weekends so cleaning does not interrupt your operation.

Question 9

How quickly can a new contract start?

Accepted Answer

Most planned contracts can mobilise within 10 working days after sign-off. Urgent one-off work may be available sooner.

Question 10

What happens if a regular cleaner is absent?

Accepted Answer

Supervisors arrange trained cover and share the same site specification so the agreed service can continue.

Question 11

Can you hold keys or manage alarm procedures?

Accepted Answer

Where agreed, access is managed through documented key, alarm and lone-working procedures specific to your premises.

Question 12

Are your cleaners vetted and insured?

Accepted Answer

Our cleaners are directly employed, referenced, checked for the role, trained and covered by the company’s insurance arrangements.

Question 13

How do you control cleaning quality?

Accepted Answer

We use written task specifications, site supervision, scored audits and a named account manager responsible for corrective actions.

Question 14

Are risk assessments and COSHH documents provided?

Accepted Answer

Yes. Relevant risk assessments, method statements and product safety information are prepared and maintained for each contract.

Question 15

What products do you use?

Accepted Answer

Lower-impact and controlled-dose products are used where suitable, with specialist chemicals introduced only when the surface, hygiene standard or sector requires them.

Question 16

Can we change our cleaning schedule?

Accepted Answer

Yes. Speak to your account manager and we will review staffing, frequencies and price before confirming the change.

Question 17

What if we are not satisfied with a clean?

Accepted Answer

Tell your account manager as soon as possible. We will investigate, arrange corrective action and record what will prevent the issue returning.

Question 18

Can a contract cover several locations?

Accepted Answer

Yes. Multi-site programmes can have one account manager, shared standards, consolidated reporting and coordinated invoicing.

Question 19

How do you protect our information and property?

Accepted Answer

Staff follow site access, confidentiality and incident-reporting rules. Any additional security requirements are included during mobilisation.

Question 20

Which areas do you cover?

Accepted Answer

Our current service-area list includes Woodbridge, Alexandria, Arlington, Bethesda, Dale City, Gainesville, Fairfax, Reston, Dumfries, Lorton, Montclair, Stafford, Herndon, Sterling, Springfield, Washington DC and selected Maryland locations.

Question 21

Can you support a site outside the listed areas?

Accepted Answer

Possibly. Coverage depends on the service, schedule and contract size, so contact us with the postcode and requirements.

Straight answers to common cleaning questions

Everything you need to know before we begin

Services

Quotes & payments

Scheduling & access

People, safety & quality

Policies & changes

Service areas

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